ER overflow in the Laurentians

The CISSS des Laurentides is asking the population to avoid emergencies in the event of non-urgent health problems

Due to the high occupancy rates in its emergencies, particularly at Saint-Eustache Hospital, the Laurentian Integrated Health and Social Services Center (CISSS) asks the population with non-urgent health problems to opt for other solutions than going to the emergency. Patients whose situation is not urgent are invited to consult their family doctor, pharmacist, a doctor in a walk-in clinic or to contact Info-Santé, by dialing 811, where a nurse can contact, advise, and direct them to the appropriate service.

The Deputy Chairman and CEO, Jean-Philippe Cotton, however, assured that urgent cases will be taken care of quickly in the six hospitals in the region. “A person in a critical and unstable situation should not hesitate to go to the emergency room. We don’t want to deprive someone of the essential care they need in any way,” says Cotton. Several actions have been taken to support care teams, including collaboration with paramedic teams and family medicine groups (GMF) to reorient people who do not need immediate care.